Customer Service

Customer Service

Frequently Asked Questions:

How Do We Collect and Use Information? • E-mail Addresses We collect e-mail addresses that are supplied to us through catalog request forms. We also collect e-mail addresses from online and telephone orders.

If you have supplied us with your e-mail address, we may contact you with news of new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us.

We do not trade, rent, or sell e-mail addresses to any other parties. • Postal Addresses We collect postal addresses that are supplied to us through our catalog request form. We also collect postal addresses from online and telephone orders.

If you have supplied us with your postal address, we may contact you with news of new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us.

Our Yahoo! Store Mountain Chalet & Foxy Apparel are hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information from this site but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Privacy Statement Updates We may decide to make changes to our Privacy Statement. If we do this, we will post those changes here so that we can inform and update our customers on how we collect and use information.

How can I contact Customer Service? Please conatct Customer Service at cs@mountainchalet.net
Someone will respond to you within 72 business hours.

What are your hours of operation? Hours of Operation are Monday-Friday 9am to 5pm Eastern Time

Phone 877-241-6134 Fax 877-241-6134

Why can't I add items to my cart? Please see HELP section.

The item I want to order is out of stock, what can I do? Item is Out of Stock: Please email customer service & we will notify when th item is back in stock.

How do I RETURN/Exchange an item? - You may go to your local shipping store within 30 days of purchase to send your return/exchange to: Mountain Chalet Attention Returns 645 NW Enterprise Drive, Suite 107 Port Saint Lucie Florida 34986.

1.Repack the item in the original packing materials and box. Be sure to include your order # when sending items back.

2.Ship the package insured via U.S. Mail or UPS. Save your shipping receipt until you receive your refund or replacement. Please be sure to save your tracking information.

3. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

4. There is a 15% restocking fee on items over $100.00.

Thank you for your interest in our products. If you have any comments or suggestions, please e-mail us cs@mountainchalet.net
If you would like to place an order via phone, please call our order hotline at 877-241-6134
Thank You

Your Friends At

Mountain Chalet®